Shipping and Delivery

SHIPPING, DELIVERY & RETURNS POLICY
Effective Date: 01/01/2026

1. SHIPPING INFORMATION

At The Purple Door, we are proud to offer worldwide shipping.

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

2. DELIVERY TIMES

Estimated delivery time is:

  • 7–14 business days worldwide

Please note:

  • Delivery times may vary depending on your location

  • Delays may occur due to customs, holidays, or courier issues

  • These timeframes are estimates and not guaranteed

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your location.
Occasionally, we may offer free shipping promotions.

4. CUSTOMS, DUTIES & TAXES

For international orders, you may be subject to:

  • Import duties

  • Taxes

  • Customs fees

These charges are the responsibility of the customer and are not included in the product or shipping price.

5. ORDER ISSUES

If your order arrives damaged, incorrect, or does not arrive within the expected timeframe, please contact us within 7 days of delivery (or expected delivery date).

📧 sales@thepurpledoor.shop

Please include:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

6. RETURNS & REFUNDS

We accept returns under the following conditions:

  • You must request a return within 14 days of delivery

  • The item must be unused, in original condition, and in original packaging

To start a return, contact us at:
📧 sales@thepurpledoor.shop

7. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Custom or personalised products

  • Items that have been used or damaged after delivery

  • Items returned without prior approval

8. REFUNDS

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Shipping costs are non-refundable unless the item is faulty or incorrect.

9. EXCHANGES

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need an exchange, please contact us at:
📧 sales@thepurpledoor.shop

10. LOST OR STOLEN PACKAGES

We are not responsible for:

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses provided at checkout

Please ensure all details are correct before placing your order.

11. CONTACT

If you have any questions regarding your order, shipping, or returns, please contact:

📧 sales@thepurpledoor.shop